Privacy Policy

The users, any doctors permitted to view and/or enter information into your medical records; every division and affiliate of Mr. Healer that offers online medical services; every affiliate and volunteer.

We may use and disclose your health information for patient management, payment, and healthcare operations, including those under the Informed Consent and in emergencies involving you. This is not an exhaustive list of applications or disclosures.

We store health information for patient management. This file may contain your test results, diagnoses, prescriptions, drug responses, and online Services information. To improve your healthcare, this may be shared with labs and other medical professionals. Health care operations use patient data for service development, personnel education and management, quality control, and service innovations. If you consent, we may use your health information to evaluate your doctors' care and improve it.

We store health information for patient management. This file may contain your test results, diagnoses, prescriptions, drug responses, and online Services information. To improve your healthcare, this may be shared with labs and other medical professionals. Health care operations use patient data for service development, personnel education and management, quality control, and service innovations. If you consent, we may use your health information to evaluate your doctors' care and improve it.

Video consultations with the doctor who'll advise you are our main service. 256-bit encryption preserves video call privacy. The doctor and patient can only see the video. Video calls are unrecorded. We can screenshot the video conference to capture the consultation for future reference. These screenshots are stored on our system and only used if the patient has a complaint about the consultation or needs confirmation that it happened.

We may also utilize your medical records and information to:

• Contribute to public health initiatives, such as disease or medical device monitoring.
• Disclosure must be made in accordance with applicable national or local regulations.
• Report incidents of abuse or neglect to the appropriate authorities.
• Observe national health oversight actions like fraud investigations.
• Be responsive to requests for information from law enforcement or from the courts (such as subpoenas).
• Give the funeral director, medical examiner, and coroner the information they need to do their jobs.
• Follow established procedures for internal assessment of your research to strike a balance between participant privacy and the needs of your study.
• Protect people from imminent danger.
• Offer some alternate suggestions for care.
• For the purpose of doing and supporting research that relates to health.
• To create new medicines and other health-oriented enhancements.
• Whenever Informed Consent is obtained, research can begin.
• Make you aware of what we offer in the field of medicine.
• Sharing of Health Data Summaries with Third Parties like Laboratories and Other Physicians.
• Discuss matters related to patient care, billing, or other internal business.
• Share information for the purposes of treatment, payment, or health care operations such as quality assessment, care coordination, and professional credentialing and training with other providers, health plans, or their affiliated businesses.
• Share data with unaffiliated third parties with whom we conduct business, like a document storage service. However, in certain cases, you should know that we insist on guarantees from third parties that they will keep your information secure.

Company's internal operations may disclose your health and personal information. We may remind friends, family, and hired caregivers of forthcoming appointments.

Except for data/information exchanged for patient management, healthcare operations, and video conversations, your Personal Information will be segregated from the rest of your Health Information or pseudonymized/anonymized before being shared with a third party.

Informed Consent for Telemedicine Services is required for any other uses or disclosures not listed above. Also, if we ever want to sell your information or use it for marketing purposes, we will need your permission first. The revocation of consent will not impact the lawfulness of any use or disclosure made before it is received. Some of your health information may be subject to additional safeguards in accordance with Bangladeshi legislation , and we will comply with these requirements to the fullest extent possible.

Doctors are expected to follow Bangladeshi laws governing general data protection and privacy, as well as the guidelines and code of conduct. The physicians must:

• Keep their professional behavior to the highest standards at all times.
• Protect patient confidentiality and privacy unless disclosure of information is mandated by law or is in the public interest.
• Provide this Notice of our duties and privacy practices.
• Abide by the conditions of the present Notice.
• Inform you if a breach that threatens your health information has occurred.

We reserve the right to modify our privacy practices and apply the modified procedures to all of the data we keep. The Mr. Healer website and mobile application will display updated notices.

You may choose from the following choices in accordance with Bangladeshi legislation and the Guidelines and Code of Conduct, as applicable:

• You can look over and copy some of your health information. In accordance with the law, we may reject your request. You have the option to ask us for your medical records in an electronic format.
• Access to personal information and copies of the data gathered.
• If there are any lab results, you may access the reports.
• If you believe the health information is inaccurate or lacking, ask for its revision. However, in some cases, we might reject your request.
• Make a request to limit our use or disclosure of your health information. However, unless you specifically ask that we limit the information disclosed to a payor, the disclosure would be for the payor's payment or healthcare operations, and you have fully paid for the medical services out of pocket, we are not obligated to accede to your requests.
• Request a specific phone number or address for us to contact you at.
• Even if you receive this warning electronically, make sure you get a printed copy.
• Request the deletion of your personal information in writing.

Some of these requests might require that you submit them in writing.

When you use the Platform or the Services, we may collect, utilize, and/or disclose personal information from and/or about you in accordance with this Section of our Privacy Policy.

You will have your personal, medical, and health-related information collected and transmitted by the platform. In addition to granting the informed consent for obtaining telemedicine services, you must agree that we may collect and use your personal and other information as described in this platform privacy policy in order to use the platform. Do not use the platform if you do not agree.

Our Services protect your privacy. Our Services allow us to utilize such data in compliance with the privacy policy. We collect your voluntary data. We process your information when it's necessary to provide the Services you requested after accepting our T&C, with your consent, or for a legitimate interest. For analytics, research, reporting, security, testing, maintenance, and enhancement of our Services, we may have a legitimate interest in processing your data. We may need to use or share your personal information with third parties for life-saving procedures due to your health condition. We only use your personal data to improve the Services.

Our Services protect your privacy. Our Services allow us to utilize such data in compliance with the privacy policy. We collect your voluntary data. We process your information when it's necessary to provide the Services you requested after accepting our T&C, with your consent, or for a legitimate interest. For analytics, research, reporting, security, testing, maintenance, and enhancement of our Services, we may have a legitimate interest in processing your data. We may need to use or share your personal information with third parties for life-saving procedures due to your health condition. We only use your personal data to improve the Services.

In this privacy statement, "Personal Information" means information that can be used to identify you, such as your name, email address, mobile number, photograph, address, date of birth, mother's name, father's name, signature, national identity card number, birth and death registration number, finger print, passport number, bank account number, driving license, e-TIN number, electronic or digital signature, use of a computer or other device, and De-identified information is not intended to identify a person. "Cookies" are the small data packets a Platform sends to your browser when you visit a website. Pixels are HTML code snippets that may be used in some places of the Platform to collect data about your device and Platform use, which may be shared with third parties in accordance with this Privacy Policy. Finally, "User" refers to everyone who uses our Platform, including patients, doctors, and other healthcare providers.

Regarding Patients:

Personal information includes your name, age, email address, password, gender, chat/test records, video integration logs, and other registration data. It also includes phone logs and email records.

Information or records about your medical or health history, current health condition, the results of laboratory tests, the results of diagnostic imaging, and other health-related information may be included in the health information that the patient sends to us.

The Doctor(s) who offer clinical services through the Platform may prepare or collect health information about you, such as medical and therapy records, treatment and examination notes, and other health-related data.

Information about the type of computer or mobile device you are using, your Internet browser, and other details about how you use the Platform, as well as information about the computer or mobile device you are using.

Regarding Doctors:

Full name, age, BMDC number, gender, professional qualification, experience information, and chamber information are required for doctors. Our app and website will make this information available to the general public. We also gather private information about the doctors, such as their NID/passport number, email address, and mobile number. Our internal staff employees will be the only ones with access to this information. Passwords and other sensitive information won't be available to anyone.

Other data that the Doctor enters into the Platform or associated services, like optional data like a picture that the Doctor chooses to link the account with. User-generated content that the doctors upload or share while utilizing the text messaging function of the platform, login information and password, demographic data like gender, and user-generated content.

We do not intentionally permit anyone under the age of 18 to register for an account that gives them access to our platform. However, children under 18 years of age might take help from their parents or guardians to take our services.

Subject to the limitations for the use of Health Information described in Section I, we may use Personal Information for the following reasons:

• To deliver the services.
• To enhance healthcare quality by conducting quality evaluations and related procedures.
• To produce de-identified information, such as overall usage data for the services.
• To let users know when platform updates are ready.
• To advertise to users and promote the platform and services.
• To accomplish any additional goal for which you supply us with personal information.
• For the uses of health information that are outlined in Section I.
• Intended to communicate with or inform medical facilities, hospitals, or clinics for the goal of delivering life-saving assistance.
• For any additional reason that we have your permission to use.

In accordance with the limitations on the use of health information specified in Section I, we may additionally share the following personal information that we acquire from you or that you provide:

• To our affiliates and subsidiaries.
• To partners, suppliers, and other third parties with whom we conduct business who are obligated by contract to maintain the confidentiality of personal information.
• As mandated by law, which may entail complying with a court order's request for information.
• When we sincerely believe that disclosing information is required to safeguard your safety or the protection of others, to uphold our legal rights, to look into possible fraud, or to fulfill a legal requirement.
• In the event that Mr. Healer is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of all or a portion of its assets, whether as a going concern or in connection with a bankruptcy, liquidation, or similar proceeding, and personal information maintained by the Platform is included in those transfers, the transferred assets will be given to the buyer or another successor.
• For any additional reason we make known to you at the time you provide the information.

Cookies, navigational data like Uniform Resource Locators (URLs), and third-party tracking services may passively collect certain information about your use of the Platform or the Services, including:

Information about platform activity - We could retain track of some of the things you do on the platform, like the details of the searches you conduct there.

Access details about your browser and device - We may gather anonymous data from your computer or other device when you access the Platform, including your IP address, browser type, connection speed, and access times (collectively, "Anonymous Information").

Cookies - We may use session cookies (which disappear when you close your browser) and persistent cookies to make the Platform and Services easier to use, optimize our advertising, and protect you and Mr. Healer. You can configure your browser to reject Cookies or ask before accepting them from websites. However, refusing Cookies prevents Platform access. Pixels can also simplify Platform and Service use and boost advertising by collecting usage data. Our Platform does not accept "Do Not Track" requests.

Location in real time - Some parts of the Platform use GPS to track your device's location to match you with a local Healthcare Professional. Our platform's Google Maps services are subject to Google's Terms of Service and Privacy Policy Mobile Services. Your computer or phone may send us anonymous data. This data helps us show you relevant information. Information about your device and application usage may be collected and used. If one of our apps crashes on your mobile device, we will receive the make, model, operating system, and carrier. This information helps us find faults, fix them, and improve our software (s).

Analytics Software - Firebase Analytics helps us understand Platform usage. Our services may use cookies, APIs, and SDKs to allow third parties to collect and analyze User and device data. Firebase Analytics uses cookies to track platform usage, including user frequency, page views, and previous platforms visited. Our data improves our platform and services. Firebase Analytics places a persistent Cookie on your browser, but only Google can use it to identify you when you return to the platform. The Firebase Analytics Terms of Usage and Google Privacy Policy limit Google's use and disclosure of Platform visit data. The Firebase Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/, prevents Firebase Analytics from using your data.

Risk Of Sending Emails Without Encryption

We transmit unencrypted emails. Our and your emails may be read and forwarded. Our emails may include your name, email address, visit number, patient number, the date you used our service, and more.

When you create an app or website account, we ask for your email. We email your provided address. If you provide an incorrect email address, we will accidentally send an email to the wrong recipient.

Risk Of Transmitting SMS/Text Messages Without Encryption

Because they are not encrypted, the SMS/text messages we send you are not secure. Both the SMS/text communications we send to you and the SMS/text messages you send to us may be read by other individuals.

We will send you SMS/text messages that contain your phone number. The SMS/text messages we send you will clearly identify themselves as being from Mr. Healer.

Risk of Keeping PHI (Protected Health Information) On Your Phone

Your PHI may end up being unencrypted stored on your mobile device if you utilize the App or Website. We employ a number of technical precautions to prevent the leakage of your PHI onto your mobile device, but we cannot guarantee that they will be successful.

Risk Of Cyber-Attacks And System Compromises

To protect the PHI that we store electronically on our systems, we implement a number of administrative, technical, and physical security measures. However, despite these security measures, no system is impenetrable, and we are unable to guarantee that our systems or your PHI won't be breached by unauthorized third parties through hacking or other means.

Your legal entitlement to a copy of your medical history. If we determine that you should be charged, we may do so:

• Right to ask us to restrict how we use and disclose your personal information. There may be times when we are unable to grant your request.
• You have the right to ask that we update or change information in your medical record. There may be times when we are unable to grant your request.
• Right to request the method of PHI delivery. We aren't always able to accommodate such demands due to the computerized nature of our service.
• A physical copy of this privacy statement is yours to keep. We aren't always able to accommodate such demands due to the computerized nature of our service.

Contact us by email if you find your rights violated.

You can complain to us if you think that your privacy has been breached. Email us to inform.

We have unrestricted usage of the de-identified data we generate. De-identification strips patient data of all direct identifiers, enabling enterprises to share information without worrying about HIPAA violations. Names, addresses, details from a patient's medical records, and other direct identifiers are examples.

The information we gather through the Platform, as well as through email, text messages, and other electronic communications sent through or connected to the Platform, is covered by this Platform Privacy Policy. The Platform Privacy Policy DOES NOT APPLY to any third-party data collection. You might leave our platform when you click on links on the Platform. You should read the privacy policies of other websites because we are not accountable for their privacy practices.

Through the Platform, Members will be able to update some of their information. You can also send requests to modify any information to info@Mr. Healer.com.bd.

You may ask us to erase your personal information, but there are times when we may be compelled (by law or otherwise) to preserve it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When you request that we erase Personal Information from our database, it will be removed from the live database; but, copies may persist in our archives and we may keep track of anonymous usage data. We may no longer have access to certain of your Personal Information after we have disclosed it to third parties, and we are unable to compel those parties to delete or modify any such information after we have disclosed it. De-identified data may remain after we erase Personal Information, and we'll keep using it as long as our Platform Privacy Policy permits.

To help prevent unauthorized access to Personal Information, we use appropriate physical, technological, and managerial security measures, such as encryption. The absolute security of any data transmission through the Internet or data storage facility, however, cannot be guaranteed. Therefore, despite our best efforts to safeguard your Personal Information, we are unable to secure or guarantee the security of any data you communicate to us.

If you exercise any of the privacy rights that are guaranteed to you by law or that are outlined in this Platform Privacy Policy, Mr. Healer will not treat you differently in any way.