If a doctor can not consult a Patient due to any reason within 60 minutes of Initiation Request, then we shall ask for a convenient time from the patient thus we can reschedule the appointment time. If a patient is not interested to reschedule the time or change the doctor as per our suggestion then the user will get a full refund.
But if a patient fails to join the video consultation on time according to the appointment schedule due to own problem and network issue, Mr. Healer will not be liable for that. In that case, we may ask the doctor to consider the patient’s problem and give another schedule, but it is the doctor’s choice whether he or she will reschedule the appointment or not. Whatever the doctor’s decision is, the patient will get NO REFUND from Mr. Healer in this case.