Refund Policy


  • The PLATFORM shall solely handle all financial transactions against the Services.
  • No payments for the Services will be made other than on PLATFORM’s payment gateway.
  • Where there is consultation fee, the Patients must pay the consultation fee and VAT before joining the doctor queue for consultation.
  • Where there is no consultation fee, the Patients will not be required to make any payment and they will be directly transferred to the doctor consultation queue.
  • Once the Patient has made the payment and joined the queue, s/he will not be able to cancel the payment except as provided herein.


  • If the wait time in the queue is more than 60 minutes, customers can request for cancellation of the consultation or book another available doctor from the same department.
  • If a customer is not interested to consult with the doctor referred by us then a refund will be made deducting a small payment processing fee.
  • If a doctor can not consult a Patient due to any reason within 60 minutes of Initiation Request, then we shall ask for a convenient time from the patient thus we can reschedule the appointment time. If a patient is not interested to reschedule the time or change the doctor as per our suggestion then the user will get a full refund.
  • If a Patient cancels a consultation prior to the video call of the Doctor after acceptance by the Doctor of the Patient’s request before the expiry of 60 minutes from the Initiation Request, a 5% fee will be deducted and the remaining fee will be refunded to the Patient. There may be additional charges to make the refund. For example, if the user wants the money to be refunded to bKash, bKash transaction fee will be deducted.
  • If a patient fails to join the video consultation on time according to the appointment schedule due to own problem and network issue, Mr. Healer will not be liable for that. In that case, we may ask the doctor to consider the patient’s problem and give another schedule, but it is the doctor’s choice whether he or she will reschedule the appointment or not. Whatever the doctor’s decision is, the patient will get NO REFUND from Mr. Healer in this case.
  • For any cancellation and refund please email to: [email protected] process may take up to 14 working days.

Contact Information

Office Address

26/1, Road Number 4,

Rupnagar R/A, Mirpur Dhaka, Bangladesh.


+880 9611-677590